Description
Join the prestigious Château Frontenac as a Client Experience Ambassador, representing a renowned hotel and being an ambassador for the exceptional service it provides.
As a member of the Accor group, you will be part of a large family that values collective success and individual achievements.
Responsibilities:
- Maintain a visible and polished presence in the lobby and public areas, providing attentive and personalized service.
- Embody excellence in personalized service, offering refined, discreet, and warm approach.
- Lead guided tours of Château Frontenac, sharing its history, architecture, and notable anecdotes.
- Participate in various activities related to the Client Experience program.
- Support daily operations of the lobby and backstage departments.
- Collaborate closely with the welcome teams.
- Ensure elegant and proactive presence in the lobby and public areas, meeting Fairmont's high service standards.
- Respond to client requests and direct them to appropriate services.
- Maintain in-depth knowledge of hotel services and local tourist attractions.
Requirements:
- Experience in animation, tourism, or hospitality is required.
- Impeccable presentation and sense of savoir-faire, aligned with luxury hospitality standards.
- Excellent host service and communication skills, with perfect mastery of French and English.
- Advanced oral and written English skills are essential for interacting with English-speaking clientele.
- Knowledge of a third language is an asset.
- Valid Class 5 driver's license (Class 4B is an asset).
- Guide permit (a major asset, becoming mandatory by June 2027).
- Ability to converse with multicultural clients who have traveled extensively.
- Strong interest in history, heritage, and luxury hospitality.
- Team spirit and collaborative mindset.
- Familiarity with Quebec City's history and the establishment.
Benefits:
- Travel advantages and reduced rates in Accor hotels worldwide.
- Competitive insurance plan, mostly paid by the employer.
- Retirement plan available after 3 months.
- Employee assistance program (PAE) offered free of charge.
- Dry cleaning provided.
- Free parking at the hotel.
- Free meals at the cafeteria.
- Access to hotel gym facilities.
- Opportunities for talent development and growth within the establishment and globally.
- Active involvement in various committees and philanthropic initiatives.
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