Air Operations Associate

The Opportunity

The Air Operations Associate plays a critical role in Flexport's mission to make global trade easy for everyone. You'll work daily with account management, customs teams, airlines, terminals, and trucking providers to plan and execute air shipments that meet service commitments, directly supporting customers' logistics goals. This role combines hands-on operations, planning, customer service, and documentation.

Responsibilities

Planning & Execution

• Manage, plan, and execute air bookings in close collaboration with stakeholders, ensuring shipments meet committed service levels.
• Decide on the best shipment consolidation to optimise margins.
• Liaise with shippers, consignees, and agents to arrange shipments in line with standard operating procedures (SOPs).
• Create and maintain shipment files, completing MAWBs and HAWBs accurately and on time, and file AMS or submit EDI (FHL/FWB) as required.

Customer Service & Issue Resolution

• Follow up on customer advices, requests, and claims, and coordinate with overseas partners to arrange solutions.
• Troubleshoot issues proactively and escalate irregularities to senior team members, providing feedback on subcontractor standards and service.

Billing, Data & Reporting

• Issue invoices to clients and agents on time, and verify incoming subcontractor invoices for accuracy.
• Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Prepare customer statistics and reports, and suggest system improvements.

Compliance & Continuous Improvement

• Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
• Contribute to building Flexport's air export planning processes and tools.
• Identify opportunities to improve efficiency and quality, and support teammates as the team grows.

Requirements

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• 2–3 years of relevant experience in an operational or planning role, ideally in freight forwarding, airline space control, revenue management, or export planning.
• Fluency in Thai and professional proficiency in English, both written and spoken.
• Strong analytical skills, with proficiency in tools such as Excel.
• Structured, process-oriented approach to problem-solving, with the energy to thrive in a fast-paced environment.
• Exceptional attention to detail and clear, well-organised communication.
• A customer-first mindset: responsive, professional, and solution-oriented.
• Genuine curiosity and adaptability in learning new platforms, tools, and ways of working.
• Strategic vision paired with hands-on execution, and the confidence to challenge the status quo when data and logic support it.