AI-native Delivery Lead

Our team drives Cisco CX's transformation to AI-native delivery, focusing on Professional Services modernization.

Lead the Professional Services half of Cisco CX's AI-native delivery shift by owning key artifacts like the Single case-based orchestrator for lifecycle of services offered by Cx Delivery including Plan Design, Implement and Operate end to end workflow.

Drive the design and execution of autonomous Domain Blocks, ensuring smooth handoffs at critical hard gates to optimize delivery speed and quality.

Develop and implement autonomy tiers, confidence scoring, and compliance automation to improve service delivery outcomes.

Collaborate cross-functionally to track and enhance PS delivery autonomy rates and reduce cutover incidents.

Your role directly influences the modernization of Cisco's service delivery, enabling faster, smarter customer success.

Minimum Qualifications:

• Experience in networking or infrastructure services such as Campus, Wireless, or SD-Access.
• Familiarity with customer-facing intake/insight platforms like Cisco IQ and automation platforms such as AgenticOps and AI Canvas.
• Knowledge of event-driven or state-machine-based workflow design (e.g., CMMN, BPMN) and governance frameworks for automated decision-making.
• Background in enterprise IT operations or security operations (ITOps/SecOps) and related workflows.
• Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles.

Preferred Qualifications:

• Exposure to AI Native product offerings and compliance-driven delivery frameworks.
• Solid understanding of confidence/autonomy scoring and RACI-based governance models.
• Experience with AI-driven automation in Professional Services or customer success environments.
• Ability to classify and sequence AI initiative portfolios with resource reallocation strategies.
• Excellent collaboration skills within cross-functional and autonomous teams.

Benefits:

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness
• Non-exempt employees receive 16 days of paid vacation time per full calendar year
• Exempt employees participate in Cisco's flexible vacation time off program
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Optional 10 paid days per full calendar year to volunteer