Agente de Recepción

We are seeking a highly skilled Reception Agent to join our team at AccorHotel in Mexico City. As a Reception Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience.

Responsibilities:

• Greet and assist guests with their check-in and check-out process in a sincere and sophisticated manner.
• Register guests in the hotel's property management system, verifying their reservation, address, and credit information.
• Assign rooms to guests according to their preferences and requirements.
• Maintain high-quality interactions with guests during check-in and check-out, adhering to established standards.
• Gather essential information from guests to anticipate and personalize their stay.
• Manage guest accounts, including charging and collecting payments.
• Understand and adhere to the hotel's credit policies, payment methods, and cash handling procedures.
• Maintain accurate financial records and follow PCI and confidentiality guidelines.
• Develop in-depth knowledge of the hotel's structure, room types, services, rates, and packages.
• Provide excellent customer service, resolving guest issues and complaints promptly and efficiently.
• Collaborate with other departments to ensure seamless service delivery.
• Promote the hotel's loyalty program and offer additional services to guests.

Qualifications:

• Bilingual (English and Spanish)
• Experience with Opera Cloud or similar systems
• Previous experience in a reception or front desk role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask

Benefits:

• Opportunity to work with a global hospitality company
• Training and development programs to support career growth
• Collaborative and dynamic work environment

Our Commitment to Diversity & Inclusion: We are an inclusive company that values diversity and promotes equal opportunities for all employees.