Description
Expeditors is seeking an Agent/Lead Agent - Transcon in Ho Chi Minh City.
As an Agent/Lead Agent - Transcon, you will coordinate daily trucking operations, including pickup, delivery, shipment monitoring, and exception handling. You will provide high-quality customer service to internal and external customers, proactively monitor shipments, and communicate delays and service issues.
Key responsibilities:
- Coordinate daily trucking operations
- Provide high-quality customer service
- Monitor shipments and communicate delays
- Coordinate with trucking service providers
- Support sourcing and onboarding of qualified service providers
- Verify trucking-related information and costs
- Support customer implementation and continuous improvement initiatives
- Maintain accurate operational data and provide regular reporting
- Keep up to date with transportation regulations and ensure operational compliance
- Work closely with cross-functional teams
- Support Transcon commercial activities
- Contribute to a team-oriented and continuous-improvement culture
Qualifications:
- University/College degree or equivalent relevant education and experience
- Experience in domestic trucking, transportation, logistics, or freight forwarding is preferred
- Strong customer-service mindset with good communication and problem-solving skills
- Proactive, responsible, detail-oriented, and able to follow through on operational issues
- Good organizational and time-management skills
- Comfortable working with Excel, Word, PowerPoint, and transportation/operational systems
- Good command of English, both written and spoken
- Able to work effectively with customers, service providers, and cross-functional teams
Benefits:
- Base salary, 13th month salary, and attractive bonus
- Annual Leave
- Health Plan: Medical Package
- Accident Insurance
- Social, Health and Unemployment Insurance
- Mobile phone allowance, company car, Grab account
- Training and Personnel Development Program
For more fresh new jobs, check out yubhub.co.