Administrator

We are seeking a customer-focused Administrator to join our team at one of our Canary Wharf clinics. You will provide essential front-of-house and back-office support to ensure our patients receive outstanding service.

Responsibilities:

• Working on reception, greeting and welcoming customers, and supporting the customer journey throughout the centre
• Ensuring all customers have the correct paperwork to support their visit – appointment packs, clinical file preparation, and consent forms
• Supporting our clinical staff by preparing client files and scanning documents, allowing them to focus fully on patient care
• Answering, screening, and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
• Carrying out day-to-day administrative tasks to keep the clinic running smoothly, including handling post, answering calls and emails, managing card transactions, processing invoices, and organising delivery notes
• Working closely with clinical colleagues to ensure client reports and correspondence are completed and sent within required timeframes

Key Skills / Qualifications needed for this role:

• Proven experience delivering exceptional, client-focused customer service
• Previous experience in an administrative role; experience in healthcare is desirable but not essential
• Strong time management skills and flexibility – you will need to adapt quickly and support different areas throughout your shift
• Excellent attention to detail, along with solid computing skills and a good understanding of Microsoft Office applications

Benefits:

• 25 days holiday pa, increasing through length of service, with option to buy or sell
• Bupa Health Trust (health insurance) as a benefit in kind
• 24/7 Anytime HealthLine (confidential, round-the-clock service)
• Healthy Minds - 24/7 employee assistance programme
• Family Mental HealthLine
• EDF Energy discounts
• Competitive pension scheme
• MyGymDiscounts - discounts on gym memberships and online workout programmes
• Mortgage advice (free mortgage advice from an independent mortgage broker)
• My Bupa Extras - shopping discounts and cashback deals platform