Description
As a Mid-Market Account Manager at Samsara, you will be a trusted advisor to customers, developing deep knowledge of the Samsara platform and providing technical expertise to help them customize the platform for their unique challenges.
Your role will involve building relationships with customers, driving adoption, and ensuring they realize measurable value from the product. You will own the renewal process from end to end, minimizing financial attrition and securing favorable terms.
The role requires strong communication, presentation, and organizational skills, as well as the ability to work cross-functionally with various teams, including Sales, Support, Deal Desk, Operations, and Product.
Responsibilities:
- Develop deep understanding of the Samsara platform and its capabilities
- Build trusted relationships with customers and stakeholders
- Drive adoption and measurable value through strategic customer engagements
- Own the renewal process from end to end
- Work cross-functionally with various teams
Requirements:
- 2-5+ years of experience in a customer-facing role
- Track record of consistent quota over-achievement
- Solutions-oriented with strong problem-solving skills
- Proven ability to build trust and communicate effectively with stakeholders
- Familiarity with Salesforce, Gainsight, Gong, or similar tools
Preferred qualifications:
- Strong bias towards action and ability to think big
- Experience with AI tooling and technical products
- Industry knowledge in logistics, transportation, or related fields
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