Description
The Amazon Marketplace Paid Services organisation is seeking an Account Manager to provide troubleshooting assistance and strategic recommendations to sellers enrolled in the Paid Essentials program.
As Account Manager for Paid Essentials, you will shape the future of the organisation and ensure seller satisfaction by delivering strategic insights and maintaining high operational standards. You will identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers, brand registry, promotions, and operational improvement. You will also design an end-to-end process to solve these opportunities in a scalable way with the help of Gen AI.
Key responsibilities:
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry, and competitive environment.
- Train sellers in the use of the Premium Services platform and other program tools.
- Analyse data and trends to identify opportunities and influence long-term improvements to maximise potential for your assigned inputs and improve seller metrics.
- Oversee key strategic activities for the seller, follow up, escalate, and clear blockers as needed across multiple organisations.
- Track metrics to record the success of the seller's inputs in your scope and use these metrics to guide your work and uncover hidden areas of opportunity.
- Prepare and deliver business reviews regarding progress and the state of health of your inputs.
- Create end-to-end processes to address main opportunities and use Gen AI tools to make them scalable.
The ideal candidate will have:
- A bachelor's degree
- 2+ years of sales or account management experience
- Experience analysing data and best practices to assess performance drivers
- Experience with Excel
- Fluency in Spanish and English
Preferred qualifications include 2+ years of digital advertising and client-facing roles experience.
Amazon offers an inclusive team culture, work-life balance, and mentorship and career growth opportunities.
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