Account Management Manager

We are seeking an Account Manager to join our team in Guatemala, with responsibility for Guatemala, Honduras, and El Salvador. As part of a regional account, the role will focus on local execution, translating regional account strategy into actionable market plans, and driving expansion in Guatemala.

Responsibilities:

• Lead and manage customer relationships across organisational levels and business lines
• Partner with customers to deliver customised solutions and comprehensive consulting support for Mastercard products and services
• Manage the account pipeline across the three markets in alignment with regional strategic priorities
• Deliver against sales and net revenue targets in a fast-paced, matrix organisation
• Develop and expand relationships at all levels of the client organisation
• Design strategies, messaging, and proposals for customers
• Analyse the customer's business through profitability modelling, financial forecasting, and competitive analysis
• Develop and implement sales plans, including business development, marketing, and product management
• Partner with customers to establish, execute, and report progress against annual business plans
• Lead projects and cross-functional initiatives, coordinating with market teams across Guatemala, Honduras, and El Salvador
• Identify and recommend products to enhance the customer's profitability
• Act as an expert on Payments and the market landscape in Guatemala and the broader Northern Triangle
• Travel as needed across Guatemala, Honduras, and El Salvador

Requirements:

• Minimum of 4 years' experience in Sales and Account Management
• Bachelor's degree required, Master's preferred
• Strong communication skills and dynamic speaking abilities
• Deep knowledge of the payments ecosystem, key players, and fundamentals of customer experience journey
• Strong financial acumen and ability to develop complex business cases
• Demonstrated expertise and success leveraging payments products, global payment network rules, and services