Account Consultant Sr

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

As an Account Consultant Sr, your primary purpose will be to manage a claim caseload of basic to highly complex claims within your granted authority level, including related financial implications, and to mentor Account Representatives and Account Specialists.

Key responsibilities include:

• Utilising special account instructions to obtain individual customer information and adhere to instructions
• Identifying, initiating, and coordinating various specialised services such as subrogation, fraud evaluation, or case management review to resolve claims
• Establishing and maintaining effective relationships with internal and external customers and coworkers
• Mentoring and coaching account representatives and account specialists
• Investigating, evaluating, and resolving claims
• Applying jurisdictional and medical knowledge to properly assess the indemnity, medical, and expense exposure of assigned claims
• Reviewing client files and collaborating with the team to prepare information
• Proactively managing litigation in conjunction with client requirements
• Ensuring compliance and best possible outcomes by minimising financial liability
• Compiling requirements to prevent penalties and fines
• Monitoring reports and documenting compliance with key jurisdictional requirements

Additional responsibilities include:

• Performing other duties as assigned
• Supporting the organisation's quality program(s)

To qualify for this role, you will need:

• A bachelor's degree from an accredited college or university
• State adjuster licenses
• Six years of related experience and/or training or equivalent combination of education and experience
• Thorough legal and jurisdictional knowledge
• Strong oral and written communication skills
• PC literacy, including Microsoft Office products
• Analytical and interpretive skills
• Strong organisational skills
• Excellent interpersonal skills
• Strong customer service skills
• Ability to work in a team environment

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.