Description
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
The Audiovisual Betting Unit at Sportradar is currently looking for a Client Success Partner, Streaming to help the team to successfully maintain and further develop the relationship to our clients. The ideal candidate will be integrated into our Client Success team and will also be working closely together with our Director Client Success, administration, technical project/platform, content management and sales teams.
Responsibilities
- Own the client relationship and act as first point of contact for client-related matters and their long-term success.
- Proactively lead every aspect of the post-sales relationship, including onboarding, training, demos, business reviews, and regular check-ins, ongoing support, and renewal.
- Coordinate and align internally between Sales, Administration, and Product.
- Maintain a deep understanding of client-relevant KPIs and how to achieve them, sharing recommendations and insights using internal as well as external tools and sources.
- Leverage AI tools to analyze client data, automate reporting, and improve efficiency and quality of client deliverables.
- Identify additional streams of revenue by cross- and/or upselling our clients.
- Support our sales teams in articulating our unique proposition to potential customers.
- Prepare client-facing materials such as reports, sales decks, or educational presentations.
- Travel for internal and client meetings according to travel policies.
Requirements
- 3+ years of experience working in a client relationship/success or account management role.
- Proven ability to build and maintain strategic relationships within companies driving joint success for clients.
- Strong commercial drive as well as analytical and operational expertise to build and grow long-term relationships with clients.
- Ability to influence and persuade senior stakeholders.
- Hands-on experience with AI tools and applications (e.g., generative AI, LLMs, or AI-driven analytics and automation) and a clear understanding of how to apply them to improve business processes.
- Technology-savvy and high interest in the digital world and sports.
- Highly independent and self-driven personality.
- Knowledge and understanding of the online sports betting/iGaming industry and common marketing strategies will be considered a plus.
- Excellent English proficiency in written and verbal, additional language skills are of advantage.
Benefits
- Collaborative environment with colleagues from all over the world.
- Flexibility to manage your workday and tasks with autonomy.
- Balance of structure and autonomy to tackle your daily tasks.
- Vibrant and inclusive community.
- Global Employee Assistance Programme.
- Calm and Reulay app.
- Online training videos.
- Flexible working hours.