Technical Solutions Consultant

The Technical Solutions Consultant serves as the primary technical advisor for clients leveraging Visa Clearing Services and Cybersource Acceptance Solutions.

Acting as a trusted partner to clients and internal stakeholders, this role is responsible for guiding customers through the end-to-end acquiring payment lifecycle while ensuring successful solution delivery, operational excellence, and long-term service optimization.

The Consultant works closely with clients, strategic service delivery partners, and cross-functional teams to support acquiring-related initiatives across transaction authorization, clearing, settlement, reconciliation, dispute processing, exception management, and operational incident resolution.

The Consultant plays a key role throughout the customer lifecycle, supporting solution onboarding, implementation activities, production readiness, and ongoing operational performance.

Responsibilities

• Serve as the primary technical advisor for assigned clients, building trusted relationships with business and technical stakeholders.
• Support the implementation, onboarding, and ongoing optimization of Visa Clearing Services and Cybersource Acceptance Solutions.
• Act as the primary technical liaison between clients, internal teams, and strategic service delivery partners.
• Translate business requirements into technical solutions and support solution design, testing, certification, and production readiness activities.
• Review and contribute to solution designs, technical architecture documents, implementation plans, and project deliverables.
• Coordinate technical discussions, stakeholder communications, and cross-functional activities throughout the customer lifecycle.
• Monitor production environments, transaction flows, and operational performance to identify risks, issues, and improvement opportunities.
• Lead the investigation, coordination, escalation, and resolution of technical and operational issues impacting customer services.
• Ensure incidents, service requests, and partner-managed activities are tracked through timely resolution and communicated effectively to stakeholders.
• Provide expertise across the acquiring payment lifecycle, including authorization, clearing, settlement, reconciliation, dispute processing, reversals, and exception management.
• Analyze transaction flows, payment messages, clearing records, settlement reports, and reconciliation outputs to identify root causes and operational impacts.
• Apply knowledge of ISO 8583 transaction messaging and payment processing workflows to support troubleshooting, operational analysis, and service optimization.
• Provide technical consulting on integrations, APIs, payment security requirements, and industry best practices.
• Develop and maintain technical documentation, operational procedures, customer communications, and knowledge-sharing materials.
• Identify opportunities to improve customer outcomes, operational efficiency, service reliability, and overall client experience.

Qualifications

• 4+ years of relevant work experience with a Bachelor's Degree or 2+ years of work experience with an Advanced Degree (e.g., Master's, MBA, or equivalent).
• Experience in payments, acquiring, payment processing, fintech, gateways, processors, or related industries.
• Experience in customer-facing technical consulting, implementation, production support, technical account management, or solution delivery roles.
• Strong understanding of payment ecosystems and the end-to-end transaction lifecycle, including authorization, clearing, settlement, reconciliation, chargebacks, disputes, and exception handling.
• Hands-on experience supporting acquiring operations, payment processing environments, or related transaction processing platforms.
• Knowledge of payment network protocols, industry standards, and clearing and settlement processes across card payment ecosystems.
• Experience analyzing and troubleshooting transaction flows, payment messages, clearing records, settlement reports, and reconciliation discrepancies.
• Strong understanding of ISO 8583 transaction messaging and familiarity with Base II or similar clearing and settlement file formats.
• Experience supporting API integrations and web-based applications, including REST, JSON, SOAP, and XML technologies.
• Familiarity with PCI DSS and payment security concepts, including authentication, encryption, and secure transaction processing.
• Experience with transaction monitoring, operational support, incident management, and root cause analysis in production environments.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to manage multiple priorities and customer engagements simultaneously.
• Excellent communication, stakeholder management, and relationship-building skills, with the ability to effectively engage both technical and non-technical audiences.
• Fluency in English and Portuguese. Spanish is a plus.