Description
About the role
We're looking for an Employee Relations Advisor to own day-to-day employee relations across Zego, acting as a first point of contact for managers on people issues. Many of those managers lead our customer-facing operations teams, such as customer service and claims, where the pace and volume of work are much like a contact centre.
You'll work alongside two Senior People Partners and report to the Director of People. You'll run cases from start to finish: probation, occupational health referrals, absence, disciplinaries, flexible working requests and the rest of a busy ER caseload.
Responsibilities
- Managing your own caseload of ER matters, including disciplinaries, grievances, capability and absence, from investigation through to outcome
- Running probation processes so reviews happen on time and managers act early
- Managing occupational health referrals, interpreting reports and advising managers on reasonable adjustments and next steps
- Handling flexible working and other statutory requests within the legal timeframes
- Advising managers who chair hearings and supporting them through the process
- Giving managers and employees clear, practical answers on our policies and on employment law
- Spotting patterns in absence, attrition and case data, and raising them with the relevant Senior People Partner.
- Escalating complex, high-risk or sensitive cases with a clear summary and recommendation
- Keeping case records and HRIS data accurate and compliant
- Contributing to wider People initiatives such as policy updates and manager training
Requirements
- Experience as an HR or People Advisor with a substantial ER caseload, ideally in a tech contact centre or another high-volume operational environment
- Confidence running disciplinary, grievance, absence and capability processes independently, including investigations
- Practical, up-to-date knowledge of UK employment law and how recent reforms affect day-to-day ER
- Experience managing occupational health referrals and advising on reasonable adjustments
- Good judgement on when to handle something yourself and when to escalate
- The confidence to challenge managers when their preferred route carries risk, and to explain why
- Strong organisation, so you can carry a high volume of cases without deadlines slipping
- Clear written skills for investigation reports, outcome letters and case notes
- Discretion with confidential and sensitive information
- Evidential use of AI in your role to automate routine tasks
- CIPD Level 5 or above, or equivalent experience
Benefits
- Market-competitive salary, benchmarked against your function and reviewed every year.
- Annual performance bonus, linked to company performance and your contribution.
- Share options, a real stake in the company and a share in the future you build
- Private medical insurance.
- Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new.
- Cutting-edge systems and tools, so you always have what you need to drive your impact.