Description
Join our elite Education & Success Enablement team as a Senior Technical Enablement Specialist, where high-touch technical education powers strategic Customer Success. In this high-visibility role, you will architect and deliver transformative, high-impact learning experiences that empower enterprises to master and scale Salesforce technologies with total confidence.
Responsibilities:
- Deliver High-Impact Scaled Learning: Lead elite 1:Many customer enablement programs, including immersive technical workshops and multi-day instructor-led courses, across virtual and in-person environments.
- Demystify Enterprise Complexity: Distill advanced architectural and technical concepts into intuitive, actionable insights for audiences ranging from hands-on developers to executive stakeholders.
- Drive Dynamic Engagement: Facilitate interactive, high-energy sessions that foster active participation, collaborative problem-solving, and real-world application.
- Act as a Trusted Technical Advisor: Partner directly with Signature, Premier, and Standard Success Plan customers to deliver best practices, strategic implementation guidance, and tailored adoption roadmaps.
- Accelerate Value Realization: Drive rapid customer adoption of cutting-edge Salesforce technologies through targeted enablement programs and strategic workshops.
- Shape the Enablement Ecosystem: Collaborate cross-functionally with Content Engineering, Customer Success, and Product Management teams to continuously innovate and refine our global learning offerings.
- Champion the Brand Globally: Represent Salesforce as a premier speaker and technical expert at major industry conferences and flagship customer events.
- Exceed Operational Benchmarks: Consistently achieve top-tier Customer Satisfaction (CSAT) scores and high-performance delivery metrics.
- Stay on the Tech Forefront: Continuously master emerging Salesforce innovations, enterprise integration patterns, modern analytics trends, and cutting-edge adult learning methodologies.
Specialization & Strategic Ramp (First Year):
- Master Core Capabilities: Onboard rapidly to deliver flagship courses and advanced technical workshops across MuleSoft, Tableau, Data Cloud, Agentforce, Data360, Platform, or Marketing Cloud.
- Expand Your Technical Reach: Scale your expertise into emerging Salesforce clouds and strategic solution areas as industry demands evolve.
Required Qualifications:
- 3+ years of progressive experience in a technical enablement, solution architecture, technical training, or customer-facing engineering role.
- Proven technical depth and hands-on aptitude with enterprise-grade platforms, integration engines, or data analytics software.
- Commanding presentation and public speaking skills, with a track record of leading interactive workshops, technical deep-dives, or executive briefings.
- Exceptional ability to rapidly absorb complex technologies and translate them into structured, engaging learning frameworks.
- Deep experience driving virtual and in-person enablement using enterprise collaboration suites.
- Proven comfort with live technical demonstrations, live debugging, and real-time troubleshooting during interactive sessions.
- Strong executive presence, time management, and agility when navigating dynamic enterprise customer environments.
Benefits:
- Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best.