Description
The Aladdin Client Engagement (ACE) group manages strategic technology partnerships with Aladdin clients globally. ACE serves as the senior, trusted interface between clients and the Aladdin business, with accountability for value delivery, platform adoption, and long-term commercial outcomes.
This is a highly visible, client-facing role supporting Tier-1 Middle East institutions, including large asset owners and institutional investors. The successful candidate will act as a trusted partner to client stakeholders, build strong and durable relationships across business and functional teams, and develop a detailed understanding of each institution's priorities, challenges, and evolving needs. Through proactive engagement and consistent follow-through, they will help clients realize measurable value from Aladdin, eFront, and WPS across their Public and Private Markets investment lifecycles.
Your Role and Impact You will help manage important elements of the front-to-back client relationship, building trusted partnerships with key stakeholders and ensuring client priorities are understood and acted upon across BlackRock. Through a combination of investment lifecycle knowledge, consultative problem solving, and disciplined execution, you will help drive adoption, value realization, and long-term relationship success. You will serve as a critical link between clients and internal teams, translating client objectives into actionable plans and coordinating execution across multiple stakeholders.
Your Responsibilities
- Build and maintain trusted client relationships, developing a deep understanding of client objectives, stakeholder dynamics, priorities, risks, and opportunities while ensuring strong relationship health and execution discipline.
- Lead preparation for governance reviews and strategic engagements, using client insights to support platform adoption, renewals, and growth opportunities.
- Drive value delivery across Public and Private Markets by applying a consultative approach, executing adoption initiatives, monitoring progress, and ensuring measurable business outcomes.
- Partner with product, engineering, transformation, and support teams to represent client needs, coordinate delivery, and manage risks and escalations effectively.
- Contribute to team excellence through knowledge sharing, best-practice development, and support of junior team members.
- Support regional growth initiatives by representing Aladdin solutions with institutional investors and bringing client and market insights back into the business.
What We Offer
- A high-impact role within a fast-growing business, with meaningful responsibility and clear opportunities to broaden client ownership over time.
- Direct exposure to some of the most sophisticated institutional investors in the Middle East.
- Regular interaction with regional leaders, alongside structured opportunities to deepen your investment, technology, consulting, and commercial skill set.
- A performance-driven, collaborative culture focused on delivering exceptional client outcomes.