Description
Join Novotel Barcelona City and develop your hospitality career!
We are looking for a dynamic, organised individual with a passion for delivering exceptional customer experiences to join our reception team at Novotel Barcelona City. As a leading international hotel chain, we offer a unique opportunity to grow within our organisation.
Why work with us? We believe that reception is at the heart of the hotel, providing a crucial first impression and setting the tone for a guest's stay. Our team is young, close-knit, and enjoys a great working environment.
Responsibilities:
- Welcome and bid farewell to each client
- Personalise the stay of our loyal customers
- Manage requests, incidents, and needs
- Ensure an efficient and memorable experience
- Coordinate with other departments
- Handle calls, emails, and requests
- Contribute to departmental objectives and the ALL programme
- Share ideas and energy to drive growth
Qualifications: We are looking for individuals who embody the Heartist spirit, combining heart and professionalism. You should:
- Enjoy human interaction and make guests feel welcome
- Remain calm under pressure
- Be organised and proactive
- Possess curiosity and a desire to learn and develop
- Work effectively in a team
- Have a good level of French and English (additional languages a plus)
- Be flexible and proactive with a positive attitude
Additional Information: We offer:
- The opportunity to work in a flagship hotel within Europe's number one hotel chain
- A young, close-knit team with a great working environment
- The chance to work in the centre of Barcelona
- Free employee parking
- An international, dynamic, and opportunity-filled environment
- Real growth prospects within Accor
- Continuous training and development
- The chance to join a reception team in evolution