Description
We are looking for a Technical Team Lead to take ownership of two critical Global Cards Operations domains: Cards Billing Operations and Cards Settlement Operations. You will sit at the intersection of operations, product, and engineering, leading technical initiatives that drive down costs, eliminate junk fees, and ensure our scheme payouts are executed flawlessly and on time.
Key Responsibilities & KPIs
- Drive domain strategy and cost ownership: Define the strategy for Spend Billing and Settlement Operations, focusing on reducing operational costs with schemes like Visa and Mastercard while maintaining on-time payout SLAs and strong internal controls.
- Own the yearly roadmap and team OKRs: Translate business priorities into a clear roadmap, actionable OKRs, and team plans that support Product initiatives.
- Own Billing and Settlement performance: Be accountable for key domain KPIs, including settlement payout SLA, billing reconciliation rate, cost per transaction, and avoidable cost reduction.
- Drive technical problem-solving and automation: Lead root-cause analysis for settlement delays, payout discrepancies, billing issues, and control gaps.
- Own audit, compliance, and control readiness: Ensure scheme mandates are effectively rolled out and act as the main POC for external auditors.
- Act as the main cross-functional point of contact: Partner with Finance, Treasury, Analysts, Payment Operations, Internal Controls across Tallinn and London.
- Manage, coach, and upskill the team: Directly manage the team, clarify ownership, support performance and growth, and upskill team members in project management, SQL, dashboards, automation thinking, and practical AI usage.
Qualifications
- Strong Visa/Mastercard billing and settlement domain expertise.
- Strong understanding of relevant payment methods and banking integrations.
- People management skills to directly manage, coach, develop, and upskill the team.
- Strategic planning skills to own yearly roadmaps, OKRs, priorities, and delivery plans across Billing and Settlement Operations.
- Stakeholder management skills with the ability to context-switch easily.
- Clear decision-making and communication skills to explain complex billing, settlement, cost, and control issues to senior stakeholders.