Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We're looking for a Case Coordinator to provide excellent customer service and internal support to an assigned team. As a Case Coordinator, you will manage a caseload of Workers' compensation claims under supervision and in collaboration with the Clinical Case Management Team.
Responsibilities:
- Manage caseload consisting of Workers' compensation claims under supervision and in collaboration with Clinical Case Management Team.
- Collect and document data for Workers' Compensation Claims while adhering to Case Coordinator Workflow and company guidelines.
- Process and facilitate necessary treatment services in accordance with company policy and procedure.
- Verify return to work and remain at work status through routine communication with claim parties and documentation in claim management system.
- Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy.
- Maintain knowledge of Bureau of Workers' Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures.
Qualifications:
- High school diploma or GED required
- Strong oral and written communication, computer literate – including Microsoft Office, organisational skills required
- Clerical or customer service experience or equivalent combination of education and experience preferred
Benefits:
- Entry-level colleagues are offered a world-class training program with a comprehensive curriculum
- An assigned mentor and manager that will support and guide you on your career journey
- Career development and promotional growth opportunities
- A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more
Salary: $18.00 - 21.00/hr