Description
As an Enquiry Desk Assistant, you will deliver a high standard of customer service to members of the public who attend our stations, dealing promptly, professionally, and courteously with all enquiries.
Key responsibilities:
- Provide a prompt response to all enquiries received at the enquiry desk.
- Signpost enquirers to other SYP teams, partner services, and/or organisations where appropriate.
- Accept, record, and securely store items of found and evidential property.
- Create incidents, such as reporting crimes, historic offences, and CSODS.
- Check, confirm, process, and record information in relation to force processes.
- Maintain and update electronic records/systems.
- Search and retrieve information to complete tasks whilst maintaining security and confidentiality.
- Report persons for minor offences and use of Police Caution.
- Ensure security of access through the public foyer area/car parks.
- Carry out general clerical/administrative duties.
- Attend court to give evidence in accordance with instruction and legislation.
Skills and experience:
- Experience of dealing with customers face-to-face in a fast-paced environment.
- Ability to keep calm under pressure when dealing with difficult situations.
- Keyboard skills and competence in computer applications, including MS Word and Excel.
- Teamwork, effective communication, resilience, and problem-solving skills.
- Previous clerical/administrative experience.
- Ability to work a shift pattern, including weekends, bank holidays, and overtime.
What We Offer:
- A highly competitive salary and access to a generous pension scheme.
- Generous annual leave allowance.
- Family-friendly policies, including enhanced maternity, paternity, and adoption leave.
- Flexible working arrangements, including flexitime and hybrid working.
- Job sharing/part-time working for some roles.
- Transparent and collaborative team culture.
- Comprehensive range of development and leadership courses.
- Employee Assistance Programme.
- Flexible lifestyle benefits, such as Blue Light Card and Cycle to Work scheme.