Description
We are seeking a Underwriting Operations Team Lead to join our centralised underwriting operations team. As a leader in this role, you will play a key part in employee development, operational optimisation, and delivering an exceptional customer experience. You will lead a team of underwriting assistants and contribute to creating an engaging work environment that promotes performance, collaboration, and professional growth.
Responsibilities:
- Lead, motivate, and develop a team of underwriting assistants through coaching, mentoring, training, and ongoing support
- Foster professional development of team members by creating learning and growth opportunities
- Monitor individual and collective performance to achieve service and organisational goals
- Collaborate with business partners and stakeholders on various strategic initiatives
- Implement innovative solutions to improve operational efficiency and customer experience
- Establish and maintain high standards of quality, service, and operational excellence
- Promote a customer-centric culture focused on finding solutions
- Proactively identify operational risks and implement corrective measures
- Develop trusting relationships based on transparency, integrity, and collaboration
- Coordinate various related services connected to branch operations
Requirements:
- Proven experience in commercial underwriting
- Strong ability to coach, develop, and mobilise employees
- Capacity to manage and adapt to change with confidence and resilience
- Excellent leadership skills and experience managing high-performing teams
- Results-driven approach combined with excellent relationship-building skills
- Good business acumen and commitment to service excellence
- Ability to establish and maintain effective relationships with brokers, business partners, and internal teams
- Excellent organisational skills and ability to manage multiple priorities simultaneously
- Strong analytical, problem-solving, and decision-making skills
- Experience interpreting data and developing performance metrics
- Excellent written and verbal communication skills
- French language proficiency required
- Intermediate to advanced English language proficiency required
Preferred Qualifications:
- Experience in commercial property and casualty (P&C) and/or commercial auto underwriting
- PAA (CIP) designation obtained or in progress
- Experience managing teams in an operational or underwriting environment
- Demonstrated ability to positively influence change and improve processes
What We Offer:
- Comprehensive compensation package including base salary, annual bonus eligibility, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities
- Hybrid and flexible work model
- Exceptional career development and advancement opportunities
- Competitive vacation policy with the possibility of purchasing 5 additional days per year
- Employee-led programs focused on diversity, equity, and inclusion
- Corporate wellness programs to support employee physical and mental health