Description
At Flexdrive, a subsidiary of Lyft, we're seeking a Repair Operations Lead to oversee day-to-day service operations supporting our autonomous vehicle (AV) fleet in Nashville, TN.
As a people-first leadership role, you will lead and mentor repair coordinators, hold the coordinator team and on-site technicians accountable for quality and turnaround expectations, and maintain a smooth partnership with a third-party provider.
Responsibilities:
- Manage and optimize repair workflows across technician teams, balancing workload and prioritizing critical repairs.
- Serve as the day-to-day point of accountability for our on-site repair partner, holding technicians to agreed quality, turnaround, and certification standards.
- Conduct regular performance reviews, skills assessments, and development planning for technical staff.
- Develop and execute preventive maintenance schedules, manage maintenance change requests, and ensure compliance with partner fleet management system requirements.
- Monitor and improve key metrics, including Mean Time to Recovery, Vehicle Turnaround Time, and Diagnosis Escalation Rate.
- Implement and maintain quality control processes to ensure all maintenance work meets partner specifications and safety standards.
- Lead root cause analysis for technical issues, implementing corrective actions and developing preventive measures.
- Oversee parts and service writing coordination, ensuring seamless integration between parts allocation, work order documentation, and inventory management.
- Analyze parts consumption patterns, forecast requirements, and coordinate with partner aftermarket teams to prevent stockouts.
- Manage relationships with parts suppliers, negotiate service agreements, and ensure timely delivery of critical components.
Requirements:
- Bachelor's degree in Automotive Technology, Mechanical Engineering, Operations Management, or a related field.
- 4+ years of progressive experience in fleet maintenance management, automotive service operations, or technical training leadership.
- 3+ years of experience managing technical teams, including hiring, training, performance management, and development of skilled technicians.
- 2+ years of experience developing and delivering technical training programs, preferably in automotive or fleet maintenance environments.
- Proven expertise in electric vehicle systems, diagnostic procedures, and advanced automotive technologies.
- Strong understanding of maintenance management systems, KPI tracking, and data-driven decision-making for fleet operations.
Benefits:
- Great medical, dental, and vision insurance options with additional programs available.
- Mental health benefits.
- Family building benefits.
- Child care and pet benefits.
- 401(k) plan with company match.
- Discretionary paid time off.
- 18 weeks of paid parental leave.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.