Property Officer

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

The Property Officer provides frontline operational and administrative support for the management of residential properties. Working under the direction of a Technical Manager or Senior Officer, this role ensures that day-to-day activities align with resident satisfaction, property standards, safety protocols, and company policies.

Key Responsibilities:

• Conduct routine interior and exterior inspections of residential units, common areas, and grounds to identify maintenance needs, safety hazards, or lease violations.
• Coordinate and oversee vendor services such as plumbing, electrical repairs, pest control, landscaping, and cleaning in vacant or occupied units.
• Respond promptly to resident service requests and emergencies (e.g., water leaks, lockouts, HVAC issues), ensuring timely follow-up and resolution.
• Monitor compliance with community rules, local housing regulations, statutory regulations, and safety codes (e.g., fire extinguisher checks, smoke detector testing).
• Maintain logs and update work orders in property management applications.
• Serve as a point of contact for residents, addressing inquiries professionally and escalating complex issues as needed.
• Assist with basic administrative duties, including tendering, procurement, and preparing reports.

Qualifications:

• High school diploma or equivalent; associate degree in property management, business, or a related field is a plus.
• 2-5 years of experience in residential property management or facilities management.
• Proficiency in Microsoft Office and familiarity with property management applications.
• Strong interpersonal and communication skills with a resident-focused attitude.
• Organized, detail-oriented, and able to manage multiple tasks efficiently.
• Valid driver's license and reliable transportation may be required for multi-site portfolios.

Work Environment:

• Primarily on-site at residential properties with frequent walking for inspection and coordination with vendors.
• Required to work on weekends, public holidays, and evenings, or on-call availability for emergency response.