Description
We are looking for a hands-on Sales Manager to lead and develop our sales representative team while strengthening commercial execution across the SME customer lifecycle.
Responsibilities:
- Own inbound sales targets, setting clear goals, priorities, operating rhythms and execution plans.
- Define team KPIs and performance standards across lead response, qualification, discovery, follow-up, conversion, revenue contribution and handover quality.
- Run team meetings, pipeline reviews, one-to-ones, call reviews and performance reviews.
- Build a disciplined lead-management process that improves response times, qualification quality, conversion and sales velocity.
- Own full-funnel performance analytics: productivity, conversion, revenue, forecasting, retention, expansion and customer health.
- Maintain high standards for CRM hygiene, pipeline visibility and activity quality, and improve forecasting accuracy.
- Use data, customer feedback and frontline insights to diagnose gaps and recommend corrective actions.
- Hire, onboard, train and develop the inbound sales team through regular coaching, feedback and performance reviews.
- Coach reps on discovery, needs analysis, solution positioning, objection handling, negotiation, follow-up and closing.
- Partner with Marketing and Sales Operations to improve lead quality, campaigns, routing, attribution, CRM processes and reporting.
- Build a high-performing, insight-led commercial organisation with clear accountability across the customer lifecycle.
- Act as a hands-on leader who balances people management, operational execution and strategic problem-solving.
Requirements:
- 4–5+ years of relevant experience in banking, payments, PSP, fintech, e-commerce or platform-based businesses.
- Demonstrated experience in B2B sales, inbound sales, telesales or another high-volume, lead-driven sales environment.
- Experience leading, coaching or mentoring sales representatives or another quota-carrying team.
- A track record of delivering against revenue, conversion or other commercial targets.
- Strong understanding of inbound sales funnels, lead qualification, CRM discipline, pipeline management, forecasting and performance reporting.
- Experience using data to diagnose funnel performance and improve sales processes.
- Experience setting targets, managing performance and establishing effective operating rhythms.
- Excellent coaching, communication, stakeholder management and problem-solving skills.
- Ability to balance team leadership with hands-on involvement in customer and deal conversations.
- Strong commercial judgement, ownership, resilience and a customer-first mindset.
- Ability to operate effectively in a fast-paced, changing environment.
- Professional fluency in English and Vietnamese.