Description
The role focuses on customer engagement and experience by working closely with customers to create value, drive adoption, and support renewals.
Responsibilities include designing, deploying, optimizing, migrating, and troubleshooting Cisco products and solutions using technical expertise, AI and automation, and strategic guidance.
The position serves as a focal point for proactive problem resolution, delivering timely support across Cisco and third-party technologies, and develops technical content and guidance to support customer engagements.
Key responsibilities:
- Works on advanced solutions and strategic projects
- Grows expertise across Cisco products, deepening expertise in one architecture domain
- Engages directly with customers, builds trust and rapport
- Supports customer Executive Briefings and QBRs
- Develops consulting recommendations that align customer needs with future-state outcomes
- Actively leverages existing Cisco AI tools to achieve significant efficiency
- Creates and reviews project deliverables aligned to CX standards
- Provides insights on product and software vulnerabilities
- Demonstrates expertise across a range of technologies and delivery methods
- Leverages working knowledge of software programmability, automation, orchestration, virtualization, Agile and DevOps
- Explains complex technical concepts to diverse audiences
- Contributes to knowledge management, technical documentation, and continuous improvement of Cisco products and solutions