Description
The Life Sciences Program Executive (PE) is a senior, executive-facing individual contributor (IC) within the Global Life Sciences Acceleration Hub at Salesforce. As an IC, Program Executives hold no direct reports, and yet expertly lead large numbers of our most senior talent across our most complex Life Sciences customer engagements: multi-workstream transformations, strategic accounts, and enterprise implementations where the margin for error is narrow and the consequences of failure are visible at the C-suite.
The PE is fully allocated to a single flagship Life Sciences transformation program or a set of strategic accounts. They own the end-to-end program P&L, lead the Salesforce project team, run the steering committee, manage the executive customer relationship, manage scope, govern the budget, and surface risk before it becomes an escalation.
The ideal candidate brings a deep background in Life Sciences (pharma, biotech, medtech, or related sectors) combined with IT or management consulting delivery experience, leveraging that industry credibility as a strategic advisor to customers, partners, and internal teams across Salesforce.
Your Impact
- AI and agentic delivery are embedded in how you work: you actively leverage AI tooling and agentic workflows to optimize how your program teams deliver.
- Engagement success is well-defined and honored: you create the program strategy, management approach, governance, and guide the customer at the executive and program level to align on objectives, outcomes, and KPIs.
- Customer outcomes are owned with clear accountability: you are the executive-facing delivery contact for your engagement and are responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance, and issue escalation and resolution.
- The delivery team performs at a higher level because you're in it: you effectively lead, inspire, and uplift Salesforce Professional Services team members, coaching them to perform at a higher level while contributing to the internal processes, artifacts, and methodologies that raise the floor for service delivery across our most strategic Life Sciences accounts.
- The full engagement is yours to deliver: you are accountable for overseeing end-to-end service delivery and meeting every contractual commitment.
- Value delivered translates into real adoption and consumption: you drive the transformational changes, especially around AI and agentic capabilities, needed to achieve customers' objectives, informed by deep Life Sciences industry and product expertise.
- Risk is managed before it manages you: you anticipate, mitigate, and manage risk to Salesforce and the customer, taking decisive program action to address risk profiles.
- White space becomes pipeline and internal alignment sustains it: you proactively build and expand business relationships which enable Salesforce to support, transform and win business that delivers mutual value.
Minimum Requirements
- Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context, with measurable impact on delivery efficiency or customer outcomes
- 12+ years of professional services or consulting delivery experience, with direct accountability for program execution across financials, risk, scope, and customer outcomes
- Demonstrated track record leading large, complex programs ($10M+) with measurable outcomes
- 5+ years of direct Life Sciences industry experience (pharma, biotech, medtech, or related sectors) sufficient to engage credibly at the executive level on commercial, regulatory, and operational priorities
- 5+ years leading large, cross-functional delivery teams across multiple geographies and workstreams, including third-party system integrators, without positional authority
- Direct experience managing program financials at the engagement level, including forecasting, revenue control, earned value analysis, and delivered-versus-bid margin
- End-to-end knowledge of system development, implementation, and operational readiness within Life Sciences environments, including familiarity with regulated industry requirements
- Proven ability to lead steering committee and executive-level customer relationships, including difficult data-driven conversations around budget, resources, timelines, and outcomes
- Outstanding executive presence and communication skills, verbal and written, with the ability to tailor messaging across technical, commercial, and regulatory audiences
- Must be able to operate as a fully billable IC
Preferred Qualifications
- Hands-on experience delivering Agentforce or equivalent AI platform implementations at the enterprise level, with the ability to credibly advise Life Sciences customers on agentic transformation
- Deep knowledge of Life Sciences commercial operations: field engagement, HCP engagement, territory management, sampling, MSL workflows, compliance controls, and data-driven customer insights
- Experience with Life Sciences Cloud or equivalent CRM platforms purpose-built for pharma and biotech
- PMP, PgMP, or SAFe certification, or equivalent demonstrated program management discipline applied at scale
- Salesforce platform certifications (Admin, Sales Cloud, Service Cloud, Life Sciences Cloud); certifications are a requirement of the role and available through the global education reimbursement program
- Experience operating in outcomes-based or fixed-fee delivery models where margin is set at the proposal and protected through execution discipline
- Demonstrated ability to negotiate and resolve conflict in a delivery context, including change order negotiation, scope dispute resolution, and steering committee decision-forcing
Additional Information
- Travel approximately 25%, with variation based on customer need
- Bachelor's degree required