Description
The Leidos Digital sector has an opportunity for an Operations Watch Specialist (Ops Watch) supporting Air Force users in the National Capital Region (AFNCR).
The Ops Watch team is a 24/7/365 manned function, this position is Day hours 6:00am - 2:30pm Sunday - Thursday.
The Operations Watch Specialist delivers vital technical oversight and uninterrupted, around-the clock monitoring across both unclassified (NIPRNet) and classified (SIPRNet) networks. Operating as a critical team member, 24/7/365 manned watch team, the specialist is assigned to the high-tempo swing shift (0600-1430, Sunday - Thursday) at Joint Base Andrews. This role is essential to maintaining zero-fail communications and operational readiness for senior leaders across Headquarters Air Force (HAF), the Air Force District of Washington (AFDW), the Office of the Secretary of Defense (OSD), the Joint Chiefs of Staff, and the National Military Command Center (NMCC).
Primary Responsibilities:
- Monitor and manage the status of the Wide Area Network, receiving support calls for connectivity issues, performing incident management and service restoration activities using a suite of automation tools and working with long haul carriers.
- Provide proactive problem management and customer reporting.
- Escalate service issues that cannot be resolved by Tiers 1 and 2 support to internal Tier 3 support for advanced troubleshooting and resolution.
- Perform advanced log analysis to support proactive threat-hunting and incident remediation.
- Triage critical network alerts, manage system outages before they disrupt end-users, and coordinate immediate incident response with the Communications Focal Point (CFP), key mission partners, and local technicians.
- Maintain total enterprise situational awareness by utilizing and continuously improving network monitoring suites to ensure maximum environmental uptime.
Basic Qualifications:
- Bachelor's degree with a minimum of 2+ years of related experience.
- Currently possess a DoD Secret security clearance with the ability to obtain a Top Secret in the future.
- Currently possess a minimum DOD_8570 IAT2 certification.
- 2+ years' experience with switches and routers.
- Experience with Cisco Prime or other network monitoring systems.
- Experience using system monitoring tools such as SolarWinds and SCOM.
- Experience writing strong technical support/triage documentation.
- Experience reviewing system events and performing triage.
- Experience troubleshooting enterprise IT incidents.
- Ability to work in a live 24x7 operation.
Preferred Qualifications:
- CCENT or CCNA Certifications.
- Experience tuning system monitoring tools.
- Experience working with ITSM tools, especially Remedy.
- Experience working in a military command or operations center.
- Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB).
Pay Range: $59,150.00 - $106,925.00