Description
We are looking for an energetic, personable, and service-driven Club Receptionist to become the welcoming face of Soho House Mumbai.
As the first point of contact for our members and guests, you will play a key role in creating memorable experiences and ensuring every interaction reflects the warmth, personality, and service standards of the House.
This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment, enjoys building relationships, and takes pride in delivering exceptional guest experiences.
Responsibilities
- Welcome members, guests, and visitors with confidence, warmth, and professionalism.
- Manage reservations, enquiries, guest arrivals, and member requests across multiple House outlets.
- Handle incoming calls and ensure enquiries are directed efficiently.
- Support members with bookings, recommendations, and personalized service.
- Coordinate guest lists and assist with events, screenings, and rooftop activations.
- Take In-Room Dining orders and maintain knowledge of menus, events, and House offerings.
- Act as a brand ambassador, creating positive first and lasting impressions.
- Collaborate closely with operational teams to ensure seamless member experiences.
Requirements
- Passion for hospitality, lifestyle, and guest experience.
- Excellent communication and interpersonal skills.
- A confident and engaging personality.
- Ability to remain calm and professional in a busy environment.
- Strong attention to detail and organizational skills.
- Previous experience in reception, front office, guest relations, membership, or hospitality is preferred.
If you enjoy connecting with people, creating memorable experiences, and being at the heart of a vibrant members' community, we'd love to hear from you.