Description
We are a company that values teamwork, learning, and achieving the best results together. We welcome and value ideas to positively transform our reality.
Our commitment to Diversity & Inclusion: At Accor, we believe in welcoming everyone and respecting their differences, prioritizing qualities and skills when expanding job opportunities and development.
Job Description: As a Hosting Receptionist, you will be responsible for receiving and attending to clients according to the brand's style. You will provide various information, place clients at the heart of everything you do, and offer them a unique and unforgettable experience.
Key Responsibilities:
- Receive and attend to clients, providing information and assistance
- Manage reservations, including checking availability, informing clients about rates and apartment types, and confirming reservations
- Be the main point of contact between clients and other hotel areas, handling requests, suggestions, and complaints
- Maintain knowledge of the city's entertainment, events, and local information
- Offer and score loyalty programs according to guidelines
- Provide exceptional service to regular clients and Le Club members
- Handle phone calls and perform tasks such as waking up guests and controlling room availability
- Manage client accounts, verify expenses, and ensure accurate billing
- Control cash flow, handle payments, and maintain financial records
- Perform additional tasks related to reception and customer service
Requirements:
- Open-minded, customer-oriented, self-confident, and able to work in a team
- Proactive and initiative-taking, with attention to detail and business improvement
- English required, Spanish desirable
- Ongoing or completed higher education
Benefits:
- Medical, dental, and meal assistance
- Profit-sharing program (based on established goals)
- Life insurance