Description
We are seeking a highly skilled Teamleader DigiHub & Deputy Site Manager to lead our operational teams within the Digitalization Hub. As a key member of our leadership team, you will be responsible for the technical, organisational, and disciplinary management of the DigiHub team. You will also support the site management in the operational and strategic control of the site, take on site-wide topics and projects, and contribute significantly to the development of processes, employees, and customer relationships.
Key Responsibilities:
- Lead the DigiHub team, including technical, organisational, and disciplinary management
- Develop and implement team and individual goals, and monitor progress
- Foster a performance-oriented, appreciative, and open team culture
- Support the onboarding of new employees and promote knowledge transfer and qualification development
- Plan, manage, and monitor all operational processes within the Digitalization Hub
- Ensure timely, efficient, and quality-compliant processing of all customer orders
- Monitor productivity, quality, and service levels
- Manage personnel deployment, considering capacities, volumes, and customer requirements
- Continuously analyse and optimise existing processes and workflows
- Identify and implement efficiency and quality improvement measures
- Support the introduction of new customers, services, and business processes
- Collaborate on site-wide projects to develop the operating model
- Ensure compliance with quality standards, data protection, and information security guidelines
- Promote a culture of continuous improvement
Requirements:
- Completed commercial or technical training, or equivalent degree
- Several years of leadership experience in an operational service, production, logistics, or digitalisation environment
- Experience in managing teams based on key performance indicators and performance metrics
- Knowledge of process management and continuous improvement
- Proficiency in MS Office and reporting tools
- Basic knowledge of work safety, data protection, and quality management is beneficial
What We Offer:
- Flexible working hours in a flexible working time model
- Fair overtime regulations with time-off compensation or a remuneration possibility with 25% overtime bonus
- Paid time off on Christmas Eve and New Year's Eve
- Mentorship program during your entire induction period
- Regular feedback loops during induction, annual development interviews
- Internal development opportunities within the IQVIA Group
- Individual further education, in-house workshops, participation in specialist conferences possible
- Canteen with subsidised food
- Free cold and hot drinks and free fruit
- Company pension scheme
- Special conditions with corporate benefits
- Company events
- Free drinks and fruit
- Special conditions with our fitness studio partner
- Free and anonymous counselling on life topics via Talingo
- Discounted LVB job ticket
- Salary range between €45,000 - €55,000