Operations Manager - London Sort Centre

Relay is fundamentally reshaping how goods move in an online era.

You will report to the Site Manager/Head of Site and will run shifts at one of our Hybrid Sort Centres (HSCs), leading 50–100+ operatives through high-volume, time-pressured sortation where minutes matter and small deviations cascade into missed deadlines.

Responsibilities

• Deliver shift plan end to end: people deployment, throughput, quality standards, and health & safety compliance
• Lead, develop, and performance-manage a frontline team of 50–100+ operatives
• Build the mechanisms that hold the operation together
• Plan ahead for future shifts; labour, training, and the risks you can see coming before they land
• Own the end-of-shift handover; what happened, what is at risk, what the next shift needs to know
• Stay decisive through volume peaks, outages, and labour gaps
• Present and write clearly whether briefs, escalations, handovers or post-incident reviews
• Implement changes into a live operation such as introducing robotics, launching new sortation tech or onboarding new clients

Requirements

• Scaled something from zero: a site, a market, a process or a program
• Managed a physical operation: quick commerce, grocery, e-commerce fulfillment, last mile, 3PL, food production, airport ground handling, rail
• Communicate in both directions and have strong people management skills
• Built a mechanism that held: a control, a cadence, a metric, a document standard
• Own numbers rather than report them
• Understand frontline work

Backgrounds that translate well

• Program Manager in a logistics or e-commerce business
• Operations Excellence and Continuous Improvement
• Strategy & Operations
• Transformation manager
• Launch and Expansion Manager
• Regional operations manager

Benefits No benefits mentioned.

Hiring process

• Initial screen (15 min)
• Hiring Manager conversation (90 min) - 45 min onsite interview immediately followed by a 45 min site tour where you shadow an existing shift manager
• Final interview (45 min). Decision and offer within 48 hours