Description
We are seeking a skilled professional to lead complex quality analysis, program coordination, and process optimization. You will own client reporting for assigned projects and mentor junior staff, sharing accountability with Project Managers.
Key Responsibilities
- Build and maintain quality dashboards, including throughput, accuracy, error mix, and trend lines, and share concise summaries.
- Perform sampling and guideline-adherence checks, logging defects with categorization and severity.
- Track corrective actions to closure, verifying re-tests and documenting outcomes.
- Coordinate training sessions and refreshers, managing attendance and quick assessments.
- Keep guidelines, SOPs, and rubrics current and version-controlled, managing release notes.
- Prepare client-ready exports, including tables and charts, with consistent formatting and footnotes.
- Liaise with PMs and Ops to align timelines and inputs for reporting and audits.
- Manage access requests and permissions for QA tools and folders.
- Support vendor coordination, including checklists, SLAs, and documentation requests.
- Identify minor process gaps and suggest simple fixes.
Education
- Bachelor's degree in Linguistics or a related language field is strongly preferred; degrees in Quality, Operations, Business, or Data/Engineering are also considered, or equivalent experience.
- Graduates of top-tier universities are preferred.
Experience
- 3-7 years of experience in operations/quality coordination, linguistic quality review, or data analysis.
Skills
- Organization across multiple small workstreams and attention to detail.
- Clear communication with internal teams, vendors, and PMs.
- Good use of spreadsheets and task boards; basic BI familiarity is a plus.
- Applies SOPs and QA checks consistently and escalates risks early.
- Operates independently day-to-day in a remote environment.
Scope & Autonomy
- Manages small/medium quality workstreams within defined processes.
- Independent in routine decisions; seeks guidance for non-standard items.
- Collaboration with cross-functional teams.