Description
FWD Group, a leading pan-Asian life and health insurance provider, is seeking a Group Vice President for its Global High Net Worth (HNW) Operating Office. This strategic role involves owning the operating engine that executes FWD's HNW strategy across multiple markets, including Hong Kong, Singapore, Bermuda, and future hubs like Dubai.
The successful candidate will provide end-to-end ownership of the HNW value chain, encompassing distribution, underwriting, new business and case management, policy administration, client service, and compliance. They will also focus on building a centralized HNW platform that embeds common workflows, governance, and service standards.
Key Responsibilities:
- Operating Model & Transformation: Design, build, and continuously improve the target operating model across all HNW hubs, ensuring common workflows and governance.
- Underwriting, New Business & Case Management: Oversee underwriting and manage case intake through to policy issue, ensuring efficient processes.
- Policy Administration & Client Service: Ensure accurate policy administration and high-quality client servicing.
- Compliance, Finance & Controls: Embed compliance and maintain a strong control environment.
- Technology & Platform: Drive the delivery and adoption of a single HNW technology platform.
- Leadership & Stakeholder Management: Build and lead a multi-hub operating team and partner with various stakeholders.
Qualifications / Experience:
- Senior operations or transformation leadership experience in life insurance, private banking, or wealth management, preferably within the HNW/UHNW segment.
- Deep understanding of the HNW value chain and experience in building and scaling multi-hub operating models.
- Strong grasp of compliance, controls, and regulatory expectations across multiple markets.
- Experience delivering technology platforms and driving automation in a regulated environment.
Knowledge & Technical Skills:
- Strategic and commercial mindset with the ability to link operational performance to financial performance.
- Excellent stakeholder management and influencing skills.
- Strong people leadership abilities to build, motivate, and develop teams across different time zones and cultures.