Description
We are seeking a Collections Officer to join our team in Taguig City. As a Collections Officer, you will be responsible for investigating delinquent accounts, analyzing account performance, and making recommendations to release orders on past-due accounts.
Responsibilities:
- Cash collection on a defined book of business
- Work closely with clients, including Fortune 500 Companies, and LSEG internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices
- Manage the decision process on disconnecting customers when payments cannot be negotiated
- Manage complicated cash application issues
- Monitor and analyze collection trends and identify debt issues at an early stage for resolution
- Aid Regional Credit Managers in compilation of monthly credit control reporting
- Recommend any changes in country credit control tiering and mapping to improve efficiency
- Ensure actions from monthly business unit debt provisioning meetings are followed-up
- Ensure accounting for bad debts and provisioning comply with accounting standards
- Build effective relations with CA and Business Unit management
- Liaise with Finance to ensure thorough financial analyses of the viability of commercial propositions
- Help regional implementation of Credit Control Global template and country adherence to it thereafter
- Suggest and implement improvements to current practice
Qualifications:
- Prior experience in dispute resolution and managing accounts receivable books of business
- Solid 1-2 years collections or accounts receivable experience
- Strong English communication skills - verbal, written, and presentation
- Ability to partner with senior leadership team to help them visualize and design their presentation and reports
- Ability to work under pressure and to exacting time scales on occasion
- Team player