Description
We are seeking a motivated and customer-focused individual to join our Revenues Service as a Recovery Officer. You will be responsible for all aspects of recovering unpaid Council Tax, from the early stages of arrears through to the most appropriate recovery action.
Key Responsibilities:
- Managing Council Tax accounts in arrears and progressing recovery action at the appropriate stage and time.
- Reviewing individual circumstances and selecting the most suitable recovery action in line with legislation, policy and procedure.
- Negotiating payment arrangements and helping customers identify realistic ways to address their debt.
- Creating attachments of earning or benefits.
- Responding to residents’ enquiries arising from recovery action.
- Preparing cases for court and attending liability order hearings or other proceedings where required.
- Working with enforcement agents, tracing providers, insolvency practitioners and other external partners.
- Progressing recovery options after court action, including enforcement and other available debt recovery remedies.
- Investigating cases, tracing customers and reviewing information from internal and external sources.
- Monitoring arrears, exception reports and workloads to ensure cases are progressed promptly and effectively.
- Supporting vulnerable customers through appropriate arrangements, advice and signposting.
Requirements:
- Experience of debt recovery, Council Tax, Revenues or a similar financial environment.
- Ability to interpret legislation, procedures and evidence and apply them to individual cases.
- Strong negotiation, communication and decision-making skills.
- Ability to remain professional when dealing with complex, sensitive or challenging situations.
- Organised and able to manage a substantial and varied caseload.
- Excellent attention to detail and a clear focus on achieving fair and effective outcomes.
What We Offer:
- Flexible working and hybrid working arrangements with 2 days in the office.
- A supportive and collaborative team environment.
- Opportunities for learning, development and career progression.
- Generous annual leave entitlement.
- Local Government Pension Scheme.
- Employee wellbeing support and staff benefits.