Description
Salesforce is hiring an experienced and passionate Technical Support Engineer to join our fast-growing Technical Support Team in Dublin. You'll be the front-line contact when customers need critical technical assistance, combining exceptional customer service with deep technical expertise to solve complex issues.
Responsibilities
- Own customer support cases end to end, from initial triage to resolution, ensuring high CSAT and SLA compliance
- Analyze, reproduce, and resolve technical issues, API/integration challenges, and system configurations
- Guide customers on best practices to optimize their workflows and prevent recurring issues, and author Knowledge Base Articles for internal teams and customer self-service
- Partner with engineering, product, account managers, and leadership to resolve complex blockers, and contribute to team knowledge sharing and a collaborative culture
Requirements
- Fluent professional communication skills (written and spoken) in both Spanish and English
- Proven background in customer success, technical support, or application support
- Ability to explain complex technical concepts clearly to non-technical business stakeholders
- Strong prioritization skills, with the ability to manage multiple issues under pressure and collaborate across teams and management levels
Nice to Have
- Prior experience in Tier 2/Tier 3 technical support or SaaS application support
- Hands-on experience with Salesforce Core CRM, platform technologies, and Agentforce, plus Salesforce certifications (e.g., Administrator, Platform Developer I) or active Trailhead Ranger status
- Familiarity with Apex, Visualforce, LWC, developer tooling (VS Code, Salesforce CLI / SFDX), web technologies (firewalls, proxy servers, REST/SOAP APIs), and multi-tenant cloud architecture
- Degree or Diploma in Computer Science, Software Engineering, Information Systems, or a relevant STEM field (or equivalent practical experience); proficiency in additional European languages is a plus
Benefits When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.