Description
IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative. The successful candidate will provide payment assistance solutions such as co-pay cards or vouchers.
Job Purpose: The Pharmacy Support Call Center Representative is primarily responsible for fielding requests from patients, pharmacies, and medical professionals regarding card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections.
Job Responsibilities:
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact
- Quickly assess the user's issue and provide first-level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management as necessary
- Work 40 hours per week under moderate supervision, with shifts available between 8:00 am - 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am - 7:00 pm ET or 11:00 am EST – 8:00 pm EST
Requirements:
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
Pay Information: The pay range for this role is $18.00 per hour.
Benefits: IQVIA cultivates a diverse corporate culture, celebrating and rewarding teamwork and inclusiveness. The company offers a range of health and welfare benefits.