Description
We are seeking a Support Engineer to join our team. As a Support Engineer, you will be the first point of contact for customers facing challenges with our products. You will provide technical expertise and support to ensure customer satisfaction and contribute to the growth of Salesforce.
Responsibilities:
- Troubleshoot issues with Salesforce products and customizations
- Establish and maintain technical expertise in product features
- Provide exceptional analytical, troubleshooting, and problem-solving skills
- Manage customer expectations and experiences to maximize satisfaction
- Participate in ongoing training and development
- Utilize internal tools and escalation teams to effectively investigate and prioritize customer issues
- Demonstrate effective time management in fast-paced environments
- Perform multitasking and efficient task execution under pressure
- Create and manage knowledge documents
Requirements:
- Bachelor's degree in Computer Science or equivalent experience
- 3-5 years of experience in technical support or service-related roles
- Understanding of internet technologies (firewalls, web servers, proxy servers)
- Knowledge of system integration technologies (computer telephony integration, data cleansing, data replication)
- Familiarity with database concepts and data management (RDBMS) and SQL
- Knowledge of object-oriented design and core programming concepts
- XML knowledge and experience with server-side web services (SOAP)
- Familiarity with front-end web layers (JavaScript, AJAX, HTML, DHTML, CSS) and back-end software development (Java, .Net, SQL)
Recommended Skills:
- Experience with Salesforce CRM and its technology
- SaaS support experience
- Certified Salesforce Administrator (ADMIN201)
- Certified Application Builder (APP BUILDER)
- Certified Salesforce Developer (DEV401)
- Certified Salesforce Developer (DEV501)