Description
We are seeking a Customer Delivery Manager to lead cross-functional efforts, ensure SLA delivery and policy compliance, and contribute to organisational growth. You will formulate strategies in areas like performance metrics, escalation, change management, and communication with customers.
Responsibilities
- Formulate strategies in areas like performance metrics, escalation, change management, and communication with customers.
- Own expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls.
- Manage high-risk projects, lead cross-functional teams, and implement corrective actions.
- Oversee timely SLA delivery, manage vendor negotiations, and contribute to account and strategic plans.
- Identify revenue opportunities, ensure policy compliance, and contribute to organisational goals and initiatives.
- Drive cross-organisational optimisation efforts, lead knowledge management strategies, and enhance customer engagement processes.
- Develop solutions and participate in pre-sales as well as change order negotiations representing and approving delivery capability and cost solution.
- Apply advanced subject matter knowledge, lead, and contribute to complex projects, and exercise independent judgment in resolving business issues and establishing policies.
- Develop and build productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long-term/short-term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave.