Description
This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.
Strategic Planning: It proactively develops and orchestrates technical adoption planning (TAP) execution, creating and driving TAPs that align with customer goals to maximize technology investments and promote the full utilization of Cisco technologies.
Impact & Evangelism: It drives scale impact by creating and delivering advanced 1:many technical enablement Expert Insight Series, stays current with the latest Cisco technologies including AI advancements, the competitive landscape, and industry trends to provide expert guidance.
What You'll Do:
1. Strategic Adoption & Planning Drives strategic, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution.
2. Customer Engagement & Advisory Acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes.
3. Technical Expertise & Evangelism Demonstrates deep knowledge across several products in a secondary architecture.
4. Leadership & Cross-functional Collaboration Sets vision and direction for customer success programs across multiple teams or regions, integrating AI-driven productivity insights to accelerate results.
Minimum Qualifications Language: Fluent Japanese Experience: 8+ years of experience (or fewer years with a Master’s/PhD degree) Certifications: Expert-level (e.g., CCIE) or equivalent industry certifications