Description
At Catawiki, every day brings the extraordinary. We're a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our in-house experts.
As a Senior Key Account Manager in Japan, you will manage and grow relationships with high potential professional sellers in Japan. Your portfolio will include sellers across Watches, branded Jewellery, and Fashion.
Responsibilities
- Build trusted relationships with a portfolio of high potential Japanese sellers and understand their goals, business models, and inventory.
- Develop tailored account plans that support sustainable growth across Watches, branded Jewellery, and Fashion.
- Use seller performance, customer demand, and market insights to identify opportunities, address risks, and set priorities.
- Lead regular seller reviews, agree actions, and follow through on commercial and operational commitments.
- Help sellers improve the quality, range, and consistency of their supply across relevant categories.
- Identify opportunities to grow sellers beyond their current category focus and coordinate with the relevant category teams.
- Support a smooth transition for sellers handed over by Business Development and help them establish strong ongoing performance.
- Onboard and guide sellers through API integrations, explaining the steps required from their side and setting clear expectations around sales potential and realistic price positioning for their inventory.
- Negotiate commercial agreements and align expectations with seller potential, customer demand, and Catawiki's commercial framework.
- Keep account plans, performance updates, forecasts, and follow-up actions accurate in HubSpot.
- Share seller feedback and market insights with internal stakeholders to improve the experience for Japanese sellers.
- Collaborate with colleagues across Sales, category teams, and operational functions to resolve issues and deliver account plans.
Requirements
- Proven experience managing strategic or high potential business accounts and delivering measurable commercial growth.
- Strong account planning skills, with the ability to turn performance data and seller insights into clear priorities and actions.
- Commercial judgement and negotiation skills, with a focus on long-term, profitable partnerships.
- Experience using data and CRM tools to monitor account performance, forecast results, and manage follow-up.
- Fluency in Japanese and professional fluency in English, including the ability to work confidently with sellers and international colleagues.
- Strong communication and stakeholder management skills, with the ability to build trust and align people around shared goals.
- Organisation and follow-through, with the ability to manage multiple accounts and priorities.
- Confidence working independently in a remote role and collaborating across cultures and time zones.
Benefits
- Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories.
- Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
- A culture of connection defines us. We're a passionate, diverse team of 800+ Catawikians representing 60+ nationalities.
- Celebrate life's moments with us. You'll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to 'Pursue Your Passion'.