Description
We are seeking an Estate Services Area Manager to lead high-performing teams delivering excellent customer service and high-quality neighbourhood environments.
As an Estate Services Area Manager, you will be responsible for driving service excellence, maintaining high standards, managing performance, and ensuring residents receive a safe, well-maintained environment.
Responsibilities:
- Lead and manage Estate Services teams including Caretakers, Gardeners and Supervisors
- Deliver high-quality communal cleaning, gardening and waste management services
- Monitor team and contractor performance against service standards and objectives
- Carry out quality inspections and ensure gold-standard estate presentation
- Build positive relationships with residents, tenant associations and stakeholders
- Manage budgets and resources to provide value-for-money services
- Promote and maintain a strong health and safety culture, including COSHH and lone working compliance
- Report repairs and neighbourhood issues and work collaboratively to resolve them
- Support new developments and ensure services are mobilised effectively
- Use performance data to drive continuous improvement and resource planning
- Provide management cover and support across the wider service when required
Requirements:
- Experience leading and developing operational teams
- Strong customer service and stakeholder management skills
- Experience within Estate Services, Facilities, Housing or a similar environment
- Knowledge of health and safety requirements and COSHH regulations
- Excellent planning, organisation and resource management skills
- Confidence managing performance, change and service improvement initiatives
- Strong communication and IT skills
- Financial awareness and experience managing budgets
- Problem-solving and decision-making capability
- Full UK driving licence
- Commitment to equality, diversity and inclusion
Benefits:
- 30 days' annual leave plus bank holidays
- Flexible benefits package – including healthcare, dental, and lifestyle discounts
- 4x life assurance
- Ongoing training and development, including qualifications and apprenticeships
- Two additional paid volunteering days each year
- Up to 10% matched pension contribution