Description
As a Senior CSM at 1Password, you own and strategically manage a portfolio of customers – driving value realization, revenue retention, and expansion outcomes that consistently exceed expectations.
You operate with full commercial autonomy: advancing expansion opportunities independently, engaging VP and C-suite stakeholders as a trusted advisor, and managing complex renewals without escalation.
Beyond your own book, you raise the bar for the team through mentorship, playbook contributions, and peer enablement.
Responsibilities
- Own and Grow Your Book of Business: Independently manage a portfolio of moderately to highly complex accounts – adapting success plans to each customer’s context without manager guidance.
- Drive Adoption & Value Realization: Achieve strong Executive Sponsor attendance in EBRs across segments; EBRs are value-driven, data-backed, and consistently advance renewal confidence.
- Lead Revenue Retention & Expansion: Achieve strong amendment and renewal upsell win rates; proactively source and advance expansion opportunities with documented context.
- Operate with Strategic Rigor: Manage commercial objections, renewal negotiations, and competitive conversations independently – without escalation for standard to complex scenarios.
- Act as a Trusted Security Advisor: Deep working knowledge of the full 1Password product suite; design tailored success journeys connecting feature adoption to measurable business outcomes.
- Collaborate & Enable: Lead joint account planning with your AE; cited by AEs as a proactive commercial collaborator who improves deal outcomes.
Requirements
- 6+ years in a customer-facing, consultative, or technical role in SaaS – Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership.
- Demonstrated track record of exceeding retention, adoption, and expansion outcomes; experience recognized with performance distinction is a plus.
- Proven ability to run executive business reviews with VP and C-suite stakeholders.
- Background in cybersecurity, IAM, identity security, or enterprise IT preferred; former 1Password power user is a strong plus.
What you can expect
- Annual base salary between £73,000 GBP and £106,000 GBP, commission-eligible.
- Immediate participation in 1Password's benefits program (health, dental, pension, and many others).
- Utilization of our generous paid time off.
- Equity grant.
- Participation in our incentive programs.