Description
The Customer Success Manager plays a pivotal role in driving the success of Autodesk's largest regional customers in the AECO (Architecture, Engineering, Construction, and Owner) industry in Singapore.
In this senior role, you will manage your own portfolio of 10-15 of the largest regional customers within the AECO industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners.
Key responsibilities include:
- Co-creating and executing a tailored Customer Success Plan with assigned AECO customers
- Acting as the owner and orchestrator of Customer Success planning and execution
- Co-documenting the tangible business value each customer is achieving through Autodesk solutions
- Supporting customers during onboarding of new solutions and identifying at-risk customers
- Partnering with Autodesk Sales, Customer Success, Technical Sales, Renewals, and Channel Partners to drive coordinated adoption motions
The ideal candidate will have:
- Experience or familiarity in the AECO industry
- 5-10 years of experience in Sales, Customer Success, or Technical/Implementation Consulting
- Demonstrated ability to understand and uncover customer business challenges and align solutions to business outcomes
- Excellent executive and business-level communication skills
- Strong customer empathy and a customer-first mindset
Autodesk offers a flexible working environment, with this role based in Singapore. The salary is one part of Autodesk's competitive compensation package, which may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.