Description
We are seeking a Manager Customer Success Data – Ethics to join our Data & Tech business unit. As a key player in creating customer value around data, you will be responsible for the operational, managerial and strategic leadership of our Customer Success Data team dedicated to the Ethics scope. Your primary objectives will be to ensure excellent customer satisfaction and maximise the business value of IQVIA's data.
Key Responsibilities:
- Provide strategic leadership to the Customer Success Data Ethics team
- Ensure customer satisfaction, loyalty and growth
- Oversee the quality, compliance and business value of data deliverables
- Contribute to IQVIA's commercial and product strategy
- Collaborate with cross-functional teams, including Sales, Product and Data
Requirements:
- Bachelor's degree in a quantitative field (e.g. business, engineering, science)
- At least 5 years of experience in Customer Success, Client Services, Data or Consulting, with managerial experience
- Experience in the pharmaceutical industry and data analytics environments
- Strong leadership and management skills
- Excellent communication and analytical skills
- Ability to work in a fast-paced environment and manage multiple priorities
Nice to Have:
- Experience with data visualisation tools and business intelligence solutions
- Knowledge of the pharmaceutical industry and regulatory requirements
What We Offer:
- A strategic role at the heart of customer relationships and data monetisation
- A stimulating, international and innovative work environment
- Opportunities for professional growth and development within IQVIA