Description
Join a dynamic team at Aviva Canada as a Claims Analyst, playing a key role in supporting Aviva's reinsurance and delegated claims programs.
The salary band for this position ranges from $85,000 to $105,000.
Program Administration
- Receive, review, and process claims and reinsurance bordereaux
- Co-ordinate payments with the reinsurance department or centralized payment unit as necessary
- Accurately enter and maintain claims, incidents, reserves, payments, recoveries, and financial transactions within Guidewire ClaimCenter
- Ensure claims and reinsurance information is processed within established account-specific SLAs and service commitments
- Monitor delegated authority claims programs and reinsurance arrangements to ensure compliance with contractual obligations and Aviva standards
- Review and manage incidents and claims within Guidewire ClaimCenter
- Maintain complete and accurate claim records and documentation
Program Governance & Oversight
- Build and maintain a detailed understanding of delegated claims authority programs, claims handling agreements, and underwriting schemes as well as any reinsurance arrangements
- Partner with Claims Service Managers, Reinsurance and Underwriting teams to understand program structures, operating requirements, authority levels, and reporting expectations
- Keep claims and reinsurance operations teams informed of program updates, changes, and emerging issues
- Support the Claims Service Manager in drafting, reviewing, and maintaining Claims Handling Agreements and related documentation
- Ensure agreements are accurate, clearly worded, and aligned with business requirements and operational practices
Financial Management & Reporting
- Review monthly bordereaux and management reports to ensure financial accuracy, integrity, and completeness
- Monitor reserve adequacy and identify trends, concerns, or discrepancies requiring escalation
- Reconcile financial information between external reporting and internal claims systems
- Uphold Aviva's financial reputation by ensuring accurate, timely, and compliant claim and reinsurance payments
- Identify and investigate reporting discrepancies and work with partners to achieve resolution
Partner & Stakeholder Management
- Maintain strong business relationships with internal collaborators, including Reinsurance, Underwriting, Claims, Finance, Risk, and Operations teams
- Serve as a liaison with delegated claims handling partners regarding claims data, financial reporting, operational concerns, and process inquiries
- Represent Aviva in addressing claims reporting issues, questions, and concerns, ensuring timely resolution
- Attend regular meetings with internal and external customers and their representatives as required
- Foster collaborative relationships that support operational excellence and program success
Quality Assurance & Continuous Improvement
- Carry out periodic quality assurance reviews and audits of delegated claims authority programs and bordereaux submissions
- Find opportunities to enhance operational efficiency, reporting accuracy, and data integrity
- Consult with stakeholders on the design, development, and implementation of best practices for delegated claims administration
- Assist in the development of processes, controls, workflows, and reporting standards that improve program oversight
- Escalate emerging risks, operational issues, and control concerns appropriately
What you'll bring
- Knowledge of commercial property and casualty insurance claims operations
- Understanding of delegated claims authority programs, TPAs, MGAs, and claims administration practices
- Knowledge of reinsurance arrangements and workflows
- Familiarity with Guidewire ClaimCenter or similar claims management systems
- Understanding of financial reporting, claims reserving principles, and claims accounting processes
- Strong data management and analytical capabilities
- Excellent attention to detail and accuracy
- Strong analytical and problem-solving abilities
- Effective written and verbal communication skills
- Strong customer and relationship management capabilities
- Ability to manage competing priorities and deadlines
- Proven organizational and time-management skills
- Intermediate to advanced proficiency in Microsoft Excel and reporting tools
What you'll get
- Salary band: $85,000 to $105,000
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Professional development education support
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on diversity and inclusion
- Corporate wellness programs