Description
This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
Davies is seeking a Claims Handler to join our successful Property team in our Stoke office.
Key Responsibilities
- Liaising with customers, insurers, suppliers, and colleagues nationwide
- Analysing policies to determine claim coverage and devise efficient claims processing strategies
- Keeping policyholders informed about claim progress through well-crafted correspondence
- Setting up new claims, appoint contractors, and update internal systems
- Issuing payments and arrange settlements as needed
- Ensuring compliance with contractual and regulatory requirements
- Contributing to team success and driving business growth
Skills, Knowledge & Expertise
- Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes.
- Attention to Detail: Excellence lies in the little things.
- Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
- Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills.
- Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan