Description
We are seeking a Technical Support Manager to join our team at Hewlett Packard Enterprise, a global edge-to-cloud company. As a Technical Support Manager, you will provide direct and ongoing leadership for a team of individual contributors designing and developing engineering solutions and coordinating projects utilizing multiple engineering disciplines for products, systems, software, and solutions.
Responsibilities:
- Provide leadership for a team of individual contributors
- Manage headcount, deliverables, schedules, and costs for multiple ongoing projects
- Communicate project status and escalate issues to direct managers, program managers, and internal and external development partners
- Manage relationships with outsourced partners and suppliers
- Identify opportunities for process improvement and cost reductions
- Provide people-care management for assigned team members
Requirements:
- First level university degree or equivalent experience required
- Typically 7 or more years of related work experience, including 0-2 years of people management experience
- Networking and wireless technical skills
- Strong leadership skills, including coaching, team-building, and conflict resolution
- Advanced project management skills
- Strong analytical and problem-solving skills
- Ability to manage human capital across geographies
- Strong verbal and written communication skills