Description
We are looking for a Senior Software Engineer to join our Support Tooling team in Tallinn. The team builds and maintains systems that enable Customer Support agents to help millions of Wise customers efficiently and at scale.
As part of this role, you will own and evolve a complex Java backend system, solving distributed-systems challenges and improving the tools used by Customer Support agents.
Responsibilities:
- Own and evolve a complex Java backend system, taking responsibility for technical decisions, development, testing, and deployment.
- Solve distributed-systems challenges involving concurrency, service-to-service communication, data consistency, and reliability.
- Improve the tools used by Customer Support agents, helping them resolve customer issues more efficiently and deliver a better customer experience.
- Drive technical improvements and manage tech debt, making pragmatic decisions about when to prioritise new features, maintenance, and long-term system health.
- Partner closely with Product Managers and operational stakeholders to understand problems, influence priorities, and help shape the team's roadmap.
- Contribute to the user experience, working with React where needed to improve the interfaces and workflows used by our agents.
- Take end-to-end ownership of meaningful Engineering initiatives, from identifying opportunities through to production delivery.
Qualifications:
- Strong hands-on Java experience, building and maintaining complex backend systems in production.
- Experience with distributed systems and asynchronous communication, including technologies such as Kafka and service-to-service integrations.
- A solid understanding of concurrency and parallel processing, including concepts such as thread safety, distributed locking, and eventual consistency.
- The ability to work independently and take ownership of complex technical problems, from identifying the right approach through to delivery.
- A strong product mindset, with the ability to understand user needs and make Engineering decisions based on customer impact.
- A pragmatic approach to technical debt, maintenance, and feature development, balancing short-term delivery with long-term system quality.
- Strong communication skills and the ability to collaborate effectively with Product Managers, operational teams, and non-technical stakeholders.
- Willingness to work across the stack when needed, particularly with React.
What we offer:
- Salary range: €5,750–€7,083 gross/month (€69,000–€85,000 gross/year).
- Wise Restricted Stock Units (RSUs) , the opportunity to share in Wise's long-term success.
- Hybrid working in Tallinn, Estonia, with relocation and visa sponsorship support where applicable.
- A robust annual self-development budget for your professional growth.
- 3 fully paid 'me days' per year to help you manage life.
- Opportunities to grow your technical expertise and progress along our Engineering Career Map.