Description
We are seeking a proactive and highly organized Sales Enablement Program Manager to help drive clarity, consistency, and continuous learning across Block's global sales and Account Management teams.
The successful candidate will play a critical role in operationalizing our everboarding strategy,ongoing education beyond onboarding. This role requires a strong blend of content operations, learning science, stakeholder management, and sales context awareness.
Key responsibilities include:
- Supporting ongoing learning initiatives by planning, building, facilitating, and maintaining scalable sales enablement content beyond onboarding.
- Curating and maintaining centralized knowledge resources, partnering with subject matter experts across Product, Marketing, and Sales to ensure accuracy and consistency.
- Helping operationalize the everboarding strategy, coordinating timelines, deliverables, and stakeholder communications.
- Organizing and updating internal learning assets, ensuring documentation is easy to find, up-to-date, and aligned with sales priorities.
- Managing internal communications related to enablement, such as newsletters, training calendars, training decks, and update broadcasts to reduce noise and increase clarity.
- Collecting feedback and tracking program impact, using data to assess adoption, knowledge retention, and performance improvements.
- Supporting regional Canada enablement needs, ensuring content is localized and relevant for diverse sales teams across markets.
- Promoting knowledge-sharing practices, including documenting playbooks, building FAQs, and contributing to internal wikis or LMS content.
Requirements:
- 4+ years of experience in Sales Enablement, Sales, or Account Management.
- Strong understanding of adult learning theories and experience applying them to training design, content delivery, or knowledge-sharing systems.
- Excellent stakeholder management and communication skills, with an ability to influence and collaborate across functions and levels.
- Proven ability to prioritize effectively, manage competing demands, and maintain clarity under ambiguity.
Nice to Have:
- Background in instructional design, content strategy, or sales operations.
- Exposure to coaching methodologies such as GROW to support learner development and behavior change.