Description
About the Role
The Associate Operations Manager for Supply Activation & Acquisition plays a pivotal role at Wolt. As Central scales at an unprecedented pace, your mission is to keep courier supply ahead of demand - both in the moment and over the medium term.
You will be responsible for leading and mentoring a team of 3, ensuring that intraday activation and courier acquisition are tightly coordinated across all Central markets.
Key Responsibilities
- Own Central’s intraday activation strategy - activation surges, special events management and day-to-day operations.
- Lead and mentor a team of 3 and own a multi-million euro activation and acquisition budget across Central markets.
- Own Central’s courier acquisition function: job boards, application attainment, reactivation campaigns and sign-ups.
- Own and report on Central’s UH% and GOV loss KPIs weekly, surfacing risks and driving corrective action with senior leadership.
- Plan and execute mobilizer strategies and special events coverage ahead of demand spikes.
- Partner with Support, Product and Global Delivery Ops to build tools and processes that scale activation and acquisition across markets.
- Serve as the primary point of contact for top management on Central’s supply health.
Requirements
- Proven track record managing complex, data-driven operations across multiple markets.
- Comfortable owning hard KPIs and being accountable for the numbers.
- Experience leading and developing a small team.
- Strong budget ownership experience.
- Excellent ability to distill complex operational trade-offs into clear recommendations.
- Comfortable working under time pressure.
- Fluent English skills.
Compensation
The successful candidate’s starting pay will fall within the pay range of 13,678 zł - 17,098 zł PLN per month.